Question 1

Do you offer residential cleaning?

Accepted Answer

No. Our business is focusing on holiday home rentals only.

Question 2

Do you offer property management services?

Accepted Answer

No. You will do the management side  / guest communication.

Question 3

Are you doing end of tenancy cleaning / deep cleans?

Accepted Answer

If we can fit them in our schedule, yes, we can offer those cleans.

Question 4

Do you supply your own products/equipment?

Accepted Answer

Yes, we can supply all products/equipment. However, lots of clients have a preference in cleaning products. It's your choice.

Question 5

Do you provide your service in rural Raglan?

Accepted Answer

No, we only provide our service from the Whale Bay roundabout to Greenslade road.

Question 6

Do you do spa pools?

Accepted Answer

Yes, we are happy to look after your spa pool as well.

Question 7

Do you look after lawns / gardens?

Accepted Answer

No. You best contact a gardener. We can help you out with local contractors.

Question 8

Do you provide a window cleaning service?

Accepted Answer

No. Whilst we wipe away any obvious fingerprints on windows during a turnover clean, we don't do "proper" window cleaning. There are a few business in town that focus on windows.

Question 9

Do you send out invoices?

Accepted Answer

Yes, we send out invoices that are tax deductable.

Question 10

Do you have insurance?

Accepted Answer

Yes, we are fully covered.

Question 11

How do I know that my guests have left the place nicely?

Accepted Answer

We will always email you after every turnover to inform you how guests have left your house. We take pictures of any broken items or things left behind. Also if the place is exceptionally dirty or if there are any other discrepancies we will inform you immediately.

FAQ

Frequently asked questions